About the role 

Audit Wales is looking to recruit an IT (Information Technology) support engineer.

Are you an enthusiastic and highly motivated individual, a good communicator with experience providing support to colleagues in a Windows OS (Operating System) environment?

Yes? Then this hybrid role – 2 or 3 days in our central Cardiff office, the rest working from home, with Audit Wales may be what you are looking for.

You will have a good engineering understanding of the technologies underpinning our business including laptops, Microsoft Office 365, Teams, Windows 10/11, Sharepoint and smartphones. You will be able to use and maintain an automated laptop build process based on Windows Deployment Services to set up laptops and help our users get started using them. You will be familiar with setting up and managing user accounts on Windows Server and the Microsoft admin portals.

You will be friendly and approachable, able to deal with support enquiries, giving “how to” information and resolving problems. You’ll help our users by screen sharing on Teams, email, phone or face to face.

You’ll have opportunities to get involved in IT project work such as software deployments and hardware upgrades, and in running training sessions for colleagues.

We are looking for someone who has a passion for making a difference to the public sector through your fluency and capability with technology, your focus on problem solving and your willingness to go the extra mile to support our business people.

Who are Audit Wales

Audit Wales is the independent public sector audit body within Wales. We hold a unique position within the Welsh public sector, where our role is to:

• Assure the people of Wales that public money is being managed well through our annual audit of public sector accounts.
• Explain how public money is being used and how it meets people’s needs through our Value for Money studies.
• Inspire and empower those with whom we work to continuously improve by sharing initiatives and best practice.

Working for us

Audit Wales is a dynamic and friendly place to work, with an incredibly supportive culture. We’re passionate about working with the Welsh public sector and making a difference to local communities.

We’re Flexible – We work Smarter; providing choices of how, when and where individuals and teams deliver their work – we trust you in making the right choice to deliver the task in hand while supporting you in your individual circumstances, be that caring responsibilities or managing disabilities.

We’ve got Excellent Terms - We genuinely care about our people and about providing an environment that encourages a positive work-life balance through our 35-hour working week, and our 33 days annual leave per annum (exclusive of public bank holidays), you can also purchase, sell, and put leave in the ‘bank’ to enable extended holidays.

We invest in our People - We’re advocates for personal and professional development and invest in our people to fulfil their career aspirations to be the best they can be. We offer a generous training package which is complimented by a blended approach of structured and unstructured learning.  Our successful mentoring and coaching scheme to our LinkedIn Learning licenses give staff the opportunity to learn at times and in ways that suit them.

We have Excellent Benefits - Alongside our generous salary package, we offer all employees opportunity to enter the Civil Service Pension Scheme which is considered to be one of the best employer contribution rates.  Our staff benefits also include a cycle to work scheme, shopping discounts and the option to obtain a vehicle through our beneficial lease scheme among many more.

We’re Proud to be Accredited - We are a proud Working Families and Change 100 employer and have achieved Living Wage accreditation.

We are growing a diverse workforce that is representative of the communities we work in and the skills, experiences, and perspectives they offer and welcome applications from people from all backgrounds. We are also a member of the Disability Confident Scheme and guarantee to interview all disabled candidates who meet the essential criteria for the role.

You’ll be joining Audit Wales’ highly regarded, 5 strong IT support team. We serve around 300 internal users who are fee-earning auditors or corporate staff such as HR, Finance or Communications. We deal with procurement, project work and liaise as needed with business owners of specialist systems as well as providing reactive support.  

Our team approach is to support one another, problem-solve together, build our reputation with colleagues and take opportunities to learn new products and skills so we can continue to provide a high quality support service for the organisation.

 Find out more

You can find out more about the responsibilities, skills and experience required for the role in the job description. For an informal discussion about this exciting opportunity, please contact Andrew Jenkins on 029 2032 0690.

To apply please visit our website and provide the following:
• An up-to-date CV
• Covering letter setting out why you are suitable for the role (word limit: 1,000 words)

Closing date for applications is midnight on 4 April 2023. Please note, there will be a two-stage selection process for this position.

Following a sift of your on-line application successful candidates will be invited to participate in an assessment/interview. All assessments and interviews will be done virtually, via Teams invitation.

When applying online please remember to press the continue button following submission of your application – once you have done this you will receive an acknowledgement to confirm your application has been submitted. If you do not receive an acknowledgement, please contact our Human Resources Team immediately on 02920 320500 or via HRandPayroll@audit.wales

Please note, we are not able to sponsor work visas.