Bridgend County Borough Council – Service User Perspective of Disabled Facilities Grants

21 Aug 2019 - 4:39pm

This review focussed primarily upon the service user experience of the housing adaptation/disabled facilities grant process, but we did consider the earlier assessment process before the building work begins.

Most service users we spoke to were happy with the housing adaptations service, but the Council is not maximising opportunities to improve the service and deliver value for money.

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