This joint event gave delegates an opportunity to learn more about the key changes and challenges faced by the sector, as well as hearing from some of the country’s senior leaders and building regional networks.

The conference was hosted by a number of organisations from across the Welsh publicly funded sector, including NHS Wales, Welsh Government, South Wales Police, The City of Cardiff Council, the Wales Audit Office and the higher and further education sectors.

Frequent users of public services are those who regularly contact a specific or a range of public services. They make up a significant proportion of the demand on services that amounts to huge costs in terms of time and resource. This can create a risk of services being unable to meet an emergency.