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This event will be the first in a series of events following on from the Auditor General for Wales’ report ‘From Firefighting to Futureproofing: The challenge for Welsh public services’ published in February 2024.
The report notes that the cost of failure in governance and financial management is not only significant in terms of the cost of consultancy and legal services, but also in thousands of hours of time from many different public bodies when responding to the underlying issues.
But the biggest detrimental impact comes from how these issues can deflect an organisation from their core objectives and services to the public.
As financial and human resources become stretched, the risk of governance and/or other service failings increases. This is not just about systems and processes; it is also about behaviours and the importance of demonstrating a clear commitment to the Nolan principles of Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
Every time the public see the kind of behavioural and governance failures that Audit Wales have reported on, trust in those leading our public services is damaged. That in turn makes it harder to win public support where more radical changes need to be made.
This series of events includes the following themes:
Further details of these events will be available on our website shortly. We will send an email to our mailing list when booking is available. If you would like to be added to our mailing list for future updates, please email good.practice@audit.wales.
We will also be announcing more speakers closer to the event date, and it will be an opportunity to learn and share experiences with your peers.
Max Caller CBE, Lead Commissioner for Birmingham Council
In this plenary session, Max will share his experiences from a long career in local government and subsequently being appointed as Lead Commissioner at Birmingham Council after their S114 notice.
Andrew Corbett-Nolan, Chief Executive, Good Governance Institute
Financial challenges are nothing new for the public sector; the need to satisfy seemingly insatiable demand with what seem to be ever-dwindling resources is hardly news to those charged with leading our public services. In recent times, however, it seems that a steady stream of councils and NHS trusts, among others, are veering from challenge to crisis, with central government intervention and financial freezes implemented to avoid such crises maturing into catastrophe. What is driving this apparent surge of financial distress? Can it be money alone? Poor leadership? Have we simply become accustomed to a level of service quality that we are simply not prepared to pay for? There is probably something in each of these factors, but what about the role of governance—and more specifically in this context, poor governance?
Following the earlier sessions, there will be an opportunity for delegates to discuss in small groups what they’ve heard and how this applies to their own organisation.
Is your policy going to fail? How you can tell and what you can do about it Dan Bristow, Director, Wales Centre for Public Policy (WCPP)
Across numerous policy fields, many instances illustrate how implementation challenges have caused policies to fall short of their intended outcomes. In collaboration with the Centre for Evidence and Implementation, WCPP undertook a review to understand the latest thinking on the policy-implementation gap and identify how insights from implementation science can be integrated into policy work. Their report describes seven implementation support approaches, and their role in reducing policy ambiguity and increasing alignment to context. It outlines how and when these can be employed to mitigate policy failure – and show that it is possible to make up ground or compensate later for approaches that were not employed sufficiently at earlier stages.
Having the right skills around the table Kate Carr, Arc: Making the Difference and Governance and Policy Ambassador for the Institute of Directors, WalesWe often hear about what can go wrong when boards and committees don’t have the right skills or knowledge of an organisation, and the detrimental impact this can have. So how do we ensure we get this right? Kate will share her experiences and tips on how to support improvement at board level.
Cost of Failure – Can you afford to miss the opportunities that great risk management provides? Nigel Ireland, Barcud Shared Services In this practical workshop Nigel will explore some of the recent developments in risk management and how enhancing your risk management processes could help you reduce the risk of failure. Through real-world cross-sector examples and the opportunity to work through scenarios, he will demonstrate how an often bureaucratic, admin-heavy process can evolve into a value-adding tool for both management and governing bodies that helps to improve decision making, focus the use of resources, increase efficiency and help to reduce the impact of or even prevent potential failures.
Max Caller is currently Lead Commissioner at Birmingham Council following their Section 114 notice in October 2023.
Max has worked in local government for over 50 years. He was the Chief Executive of the London Borough of Hackney and the London Borough of Barnet.
He was also the Chair of the Local Government Boundary Commission for England.
He has experience in many local council interventions, including:
Kate Carr founded Arc: Making the Difference and is an IOD Policy & Governance Ambassador.
Her board experience includes public bodies, housing and the social enterprise sector.
A former BBC journalist who’s built on skills to deliver across all sectors, Kate helped establish the Office of the Future Generations Commissioner, has served South Wales as Assistant Police and Crime Commissioner and is currently a County Councillor.