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This review focused on key aspects of the Council’s approach to performance management to determine whether it supports and informs recovery planning and delivery of continuous sustainable improvement. We sought to answer the question: ‘Are the Council’s performance management arrangements robust and likely to support continuous and sustainable improvement as it recovers from the impact of COVID-19?’
We found that the Council's performance management framework is likely to support delivery of its priorities but better communication and a clearer focus on performance will help the Council deliver sustained improvement.