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This report provides a high-level overview of issues relevant to digital inclusion in Wales.
Digital inclusion is complex, and our report is not intended to be comprehensive.
We summarise terminology, key data and interventions in Wales.
7% of adults in Wales are ‘digitally excluded’, meaning they have not personally used the internet in the previous three months.
Our report highlights these main reasons for digital exclusion:
"I’m not always interested in accessing online services. I prefer face-to-face or to speak to someone on the phone."
We’ve also published a document alongside this report with suggested questions for public bodies to ask themselves as they consider their approach to digital inclusion.
See ‘Key questions for public bodies’ [opens in new window].