Carmarthenshire County Council – Service User Perspective Review: Online Services

10 Jun 2019 - 10:00am

Our review sought to answer the question, ‘Do the needs, experiences and aspirations of service users inform the design and delivery of services to more closely meet their needs?’ Our focus in this review was on the Council’s approach to channel shifting services online.

Our examination found that: most service users in our survey were satisfied with the Council’s online services but the Council needs to establish a process for involving service users in developing its online provision and assessing user satisfaction.

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