Making services more accessible to people who do not speak English or Welsh

16 Mar 2017 - 9:00am - 30 Mar 2017 - 9:00am
The Good Practice Exchange logo

We are holding a free seminar to develop an awareness of the requirements upon public bodies to enable people who don’t speak English or Welsh to access public services on an equal basis, and to understand the policies and practice that need to be in place.

People who don’t speak English or Welsh well will struggle to be able to use the public services they need. This may be because they are recent arrivals in the UK or because of sensory loss. However, ensuring that everyone living in Wales has equal access to public services is one of the 7 goals of the Well-being of the Future Generations Act.

Walking away from this seminar, delegates will have shared and learnt different approaches to accessing services and information, and why this requirement is so important. This seminar will bring together the most up-to-date practices from across Wales and beyond.

Who the seminar is for 

This seminar is aimed at the following public sector and third sector staff: 

  • equalities portfolio holders
  • equalities officers
  • policy leads
  • website accessibility managers, and
  • staff responsible for developing services for refugees, asylum seekers and migrants to the UK or services for people with sensory loss or who are otherwise disadvantaged.

Where and when 

9am - 1pm 
Thursday 16 March 2017
Cardiff City Stadium, Leckwith Road, Cardiff, Wales CF11 8AZ

9am - 1pm
Thursday 30 March 2017
Glasdir, Plas yn Dre, Llanrwst, Conwy, LL26 0DF


To book a place at this event, please complete our online booking form.

Joining instructions are circulated 1-2 weeks before the event. Please ensure you provide your email address when booking a place to ensure that we can send information to you.

For further information on the event, please email