How different methods of engagement can help involve the citizen in public service delivery

6 Sep 2017 - 9:00am - 1:00pm
28 Sep 2017 - 9:00am - 1:00pm
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This seminar will focus on the importance of engaging with citizens and share examples of how organisations in Wales have done this, using very different and innovative methods. 

The Wellbeing of Future Generations Act requires public bodies to ensure that when making their decisions they take into account the impact they could have on people living in Wales now and in the future. It expects them to:

  • work together better
  • involve people reflecting the diversity of our communities
  • look to the long term as well as focusing on now
  • take action to try and stop problems getting worse - or even stop them happening in the first place 

As we have so many diverse communities in Wales, it is important that we adapt the way we communicate and engage with groups accordingly. One size definitely does not fit all! 

There is no single form of engagement, it is all about breaking down the barriers between people who deliver services and people who use services. 

Whilst there are many great examples of public services working alongside the citizen when designing and delivering services, there are some that are still delivered from the perspective of single service deliverers. This can lead to citizens experiencing multiple, fragmented approaches that can result in:

  • contradictory and conflicting interventions
  • poor outcomes for the service user
  • a waste of valuable resources and poor value for money.

Who the seminar is for 

This seminar is aimed at public and third sector managers and officers in the following roles:

  • Project planners
  • Policy developers 
  • Communication managers
  • Managers involved in citizen engagement 

Where and when 

9am - 1pm 
Wednesday 6 September 2017
Swalec Stadium, Cardiff, CF11 9XR 

9am - 1pm 
Thursday 28 September 2017 
Glasdir, Plas Yn Dre, Llanrwst, Conwy, LL26 0DF 


If you have any issues or queries regarding this event, please email

Joining instructions are circulated 1-2 weeks before the event. Please ensure you provide your email address when booking a place to ensure that we can send information to you.